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Terms and Conditions

Please note as soon as you book a service with Parents Dream you agree to our terms and conditions

 

1. PAYMENT

 

Payment confirms your acceptence of the booking conditions. The named person on the booking confirmation accepts the booking condition on behalf of all on the booking form

 

Payments can be made via BACS or Cash depending on the type of booking. A non refundable Deposit of £50 must be made to book the Party. The remaining amount must be paid 7 days before the date of the booking. If the payment has not been made 7 days prior to the party booking date the party will be cancelled.

 

2.BOOKING ALTERATIONS/LATE BOOKINGS

 

For hoilday club and party bookings, alterations will only ever be amde subject to avablilabity and with a minimum of 7 full days' notice before the day your child is due to attend. PARENTS DREAM resevers the right to charge an adminstration fee of £5 for this service.

 

For bookings requested after the booking deadline for each club type has passed, places will only be offered subject to avaibliablity and reasonable notice. All late bookings will incur an automatic £5 admistartion fee.

 

3LATE FEE.

If you are late to collect your child/ren late fees will apply. For every minute you are late to collection a charge of £1 will apply. For example if you are 15 minutes late a charge of £15 per child will apply

 

4. CANCELLATIONS/REFUND POLICY

 

It is not PARENTS DREAM policy to issue cash refunds for any cancellations. If a credit noteis issued (see below), the credit note will only be valid for a peroid of 12 months from the date of issue.m mmm

 

5. HOLIDAY CLUB CANCELLATIONS(INCLUDING CHILD SICKNESS):

 

We require at least 14 full days' notice of cacellation beforethe day your child is due to attened to issue 100% credit note.

 

We require at last 7 to 13 full days' notice of cancellation before the day your child is due to attend to issue a 50% creidt note. If you cancel your session without giving us at least 7 full days' notice before the day your child is due to attend, you will not receive any credit.

 

6.BIRTHDAY PARTIES CANCELLATIONS:

 

We require at least 14 full days' noticeof cancellation beforethe day your child is due to attened to issue a 100% credit note.

 

7.LOST PROPERTY

 

Please ensure that children do not bring valuabe toys and belongings when attending our clubs.PARENS DREAM cannot be held reponsible if they go missing. We cannot guarantee the return of lost property, but will endevour to return items on request which we are able to identify.Parents will be required to pay the cost of postage.PARENTS DREAM will keep lost property for a peroid of four wees only. If it is left unclaimed after this peroid has expired.PARENTS DREAM will distribute the lost property to local charities.

 

8. MEDICAL INFORMATION

 

In order to care for your child in the best possible way, and for their own safety and wellbeing, PARETNS DREAM require parents to provide full information on any relevant medical conditions, allergies, additional needs and/or dietary restrictions.

 

You will be asked to provide the relevant information when registering your child to your online account. Alternatively, when making bookings by telephone, our team will request this information from you. We require you to check and confirm the information we hold for your child during the bookings process. Any changes to circumstances to any information given then you must inform the team straight away.

 

PARENTS DREAM reserve the right to exclude children for whom full information (as described above) has not been provided, either from taking part in certain activities or (if felt necessary) from Attending

 

PARETNS DREAM clubs altogether until full information has been provided. It is your responsibility to ensure we hold the correct information at all times and we reserve the right to cancel a booking at any time where there has been a failure to provide said information. No refund or credit will be issued in those circumstances.

 

 

9. SAFEGUARDING

 

PARENTS Dream staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event the relevant staff will follow The Safeguarding Children’s Policy as detailed in our policies and procedures.

 

10. LIABALITY

 

PARENTS DREAM does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.

 

11. EXLUSION/SUSPENSION

 

PARENTS DREAM reserves the right to exclude/suspend or refuse a child without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be issued.

 

12.. PROGRAMME CHNAGES

 

PARETNS DREAM reserves the right to amend its services and activity programme, content, times, dates and venue in the event of unsuitable weather conditions, failure of equipment, building faults and any other operational faults that may arise from time to time, without refund or compensation to the customer.

 

13. COMPLAINTS

 

If you or your child are not entirely satisfied with the service we have provided, we would like to know about it. Any complaint should first be made to the Club Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or would like to take the grievance further, the complaint should be made and emailed to mailto:parentsdreamcolchester@gmail.com

 

14. DATA PROTECTION

 

PARENTS DREAM committed to safeguarding your privacy; protecting the rights and freedoms of data subjects and safely and securely processing their data in accordance with all our legal obligation

 

15. ACKNOWLEDGMENT

 

I acknowledge that the participation in the activities provided by PARENTS DREAM entails known and unknown risks that could result in physical or emotional injury, paralysis, death or damage to themselves to property or to third parties. I further acknowledge that the activities provided by PARENTS DREAM require a reasonable level of fitness and ability.

 

16. ACCEPTANCE

 

I hereby agree and promise to accept and assume all of the risks existing in this activity. My participation in this activity is purely voluntary and I elect to participate in spite of the risks.

 

I expressly agree and promise to accept to be responsible for any and all risks existing and subsisting in the activity from time to time and acknowledge that their participation in the activity is voluntary and that they elect to participate despite of the risk and agree to accept the consequences of so doing save only to the extent that Parents Dream except liability for death or personal injury caused by the company’s negligence and / or breach of statutory duty.

 

17. MINOR If the participant is a minor, I agree that this Release of Liability and Assumption of Risk Agreement (“WAIVER / RELEASE”) is made on behalf of that minor participant and that all of the releases, waivers and promises herein are binding on that minor participant. I

 

represent that I have full authority as Parent or Legal Guardian of the minor participant to bind the minor participant to this Agreement.

 

18. UPDATE

 

In consideration of not being required to sign a fresh copy of this Waiver Release before each visit, I further agree that this Waiver Release shall apply to all visits within the next 12 months by me and by the minor participant in full.

 

19. This Waiver/disclaimer will be governed by and construed in accordance with English law and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.